FAQ

Where is your store?


We are located at 368 Broadway, Suite 507 in the Tribeca neighborhood of New York City, at the intersection of Franklin Street and Broadway. You are welcome to stop by, just let us know in advance that you're coming.




How can I schedule a test ride, and where are they held?


You can schedule a test ride using our online form. Test rides run about 30 minutes and are held at our office in Tribeca (368 Broadway, Suite 507), from 9:30 am to 6:00 pm on weekdays. We accept time slots on weekends on a case-by-case basis.




What's the top speed?


Our scooter will go up to 22 miles per hour, however, due to regulations, in NYC the speed is capped at 15 miles per hour.




What’s the battery range?


The Battery will last anywhere from 8-12 miles on a single charge, and up to 18 miles when on "eco" mode. The range can be increased by swapping batteries. Extra batteries are available through our premium package.




How do I know how much battery charge is left?


The scooter includes a display that indicates current speed, total mileage, and the battery’s remaining power. Battery is indicated by five bars, each representing approximately 20% of the battery power.




How long does it take to charge?


It takes about 3-5 hours to fully charge the scooter from 0% to 100%. A quick charge for a single ride will only take about 1-2 hours.




Does the scooter have lights?


Yes, the scooter has LED lights that can be turned on or off by pressing the light switch on the digital display.




How much does it weigh?


The scooter weighs between 23 lbs and 27 lbs, depending on its configuration.




Does it fold?


Yes, our scooter folds in half for easy storage and transportation. Here is an image of the scooter folded.




What’s the weight capacity?


The maximum weight capacity is 220lbs, however riders weighing over 200lbs may experience decreased performance in speed and battery range.




I’m tall, can I still use the scooter?


Sure! We have riders who are over 6’3” and use our scooter with no problems!




Is there an app?


Yes, there is an app that you can download from the Apple App Store or the Google Play Store. The app is used to unlock the scooter’s anti-theft GPS lock.





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